NONA Online Shop Information

Thank you for choosing our products.

Please read before you do shopping at our online shop.

【Products on online shop】

・We cannot reply for inventory check when the products are out of stock.

・We cannot sell the products not shown on the online shop.

・Please purchase the products online, if there is no available at the actual shop in Nishiogikubo.

・Naturally dyed threads has unique and we cannot dye exactly the same color. Each lot of dyeing has slightly different. Please buy after you understand these features of naturally dyed threads.

・Dyeing material sometimes differs even in the same lot no. of color.

・We cannot exchange the contents of the products.

【Domestic Delivery in Japan】

・We ship either by Japan post, Yamato Unyu, or Sagawa Kyubin depends on the type of the products. You cannot choose the delivery company.

・You will receive a name of delivery company and a tracking no. after we finish the shipment.

・We cannot combine your shipments together and cannot refund the shipping fees. Thank you for your understanding.

・We do not take orders to be picked up at the actual shop. We only ship your order to shipping address.

・We cannot add your additional order after you confirmed your order. Please cancel your old order and make a new order once again.

・Shipping operation at NONA is only during weekdays. Your inquiry will be answered after the weekend.

・ONLY JAPAN DOMESTIC service: Bank payment - it takes more time to ship compared to credit card etc.

【Confirmation Mail】

・Please accept our email domain before you continue shopping.